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Celebrating World Kindness Day
I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note
Delivering preferred, memorable customer experiences
Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response
Data parallels from 9/11 to the COVID-19 pandemic
With the Centers for Disease Control and Prevention (CDC) recently forming the Center for Forecasting and Outbreak Analytics