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What shelter dogs can teach us about resilience

As a volunteer at a local animal shelter in Atlanta I am constantly amazed at the resiliency of shelter dogs. If a dog ends up at the rescue where I’ve volunteered for five and a half years, it first landed at one of the massive county shelters as a stray, owner surrender or as

What shelter dogs can teach us about resilience2022-05-31T12:41:00-04:00

Managing resistance to change

Change is hard. We all experience the challenge of change, whether getting a preschooler (or high- school student, for that matter!) to put on their shoes or, in my work, helping clients improve efficiency. Resistance is the underlying factor that prevents change. As a management consulting firm, Resigility is often asked to help clients develop

Managing resistance to change2022-05-23T11:18:39-04:00

Pursuing effective communication

Nobel Prize winner George Bernard Shaw once wrote, “The single biggest problem in communication is the illusion that it has taken place.” Whether connecting in person or by email, phone or video call, we can still miss the mark despite the variety of communication methods available today. Pursuing effective communication can be the difference between

Pursuing effective communication2022-04-22T09:49:45-04:00

Establishing enterprise-wide data capabilities

Will it ever be possible for organizations to establish enterprise-wide data management capabilities while they engage in what I call tactical “data fixing” activities? It’s a question I’ve asked over the past 20 years of advising companies on data management strategies because I frequently find businesses and government agencies managing data within a functional

Establishing enterprise-wide data capabilities2022-03-31T13:02:45-04:00

Celebrating International Women’s Day and Women’s History Month

March 8 is International Women’s Day, a global day for celebrating the social, economic, cultural and political achievements of women. March also is Women’s History Month, commemorating the study, observance and celebration of the vital role of women in American history. As a strategy and information management consulting firm and proud Women-Owned Small Business

Celebrating International Women’s Day and Women’s History Month2022-03-07T12:54:03-05:00

What will the return to the workplace look like?

While everyone is worried about the Great Resignation and its impact on our labor market and economy, I’m concerned about the return to the workplace — what will it look like, when will it happen and are we in for the traditional on-site work environment of pre-COVID days or, more likely, a mix of

What will the return to the workplace look like?2022-02-15T13:10:31-05:00

Book review: ‘The Ideal Team Player’

Author Patrick Lencioni is known for telling leadership fables, which I love because they’re such a thought-provoking way of sharing insights, tips and lessons learned. I recently read his book, “The Ideal Team Player,” which tells the fictitious story of Jeff Shanley, a leader trying to save his uncle's company by restoring a culture of

Book review: ‘The Ideal Team Player’2022-01-24T10:37:07-05:00

Serving others is the best way to celebrate the holidays

With today marking the final day of Hanukkah and just 19 days until Christmas, our teams in Atlanta and the Greater Washington, D.C., area are looking forward to kicking off the first Resigility Holiday Day of Service. This new initiative aligns with our mission of “working with clients to build resiliency and agility in

Serving others is the best way to celebrate the holidays2021-12-06T08:18:20-05:00

Celebrating World Kindness Day

I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note November 13th is World Kindness Day, an observance introduced in 1998 by the World Kindness Movement, a coalition of non-governmental organizations. While not universally acclaimed, World Kindness Day is celebrated to promote the importance of being kind

Celebrating World Kindness Day2021-11-13T06:27:52-05:00

Delivering preferred, memorable customer experiences

Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a

Delivering preferred, memorable customer experiences2021-11-02T15:17:00-04:00
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