Change is hard. We all experience the challenge of change, whether getting a preschooler (or high- school student, for that matter!) to put on their shoes or, in my work, helping clients improve efficiency. Resistance is the underlying factor that prevents change. As a management consulting firm, Resigility is often asked to help clients develop […]
Nobel Prize winner George Bernard Shaw once wrote, “The single biggest problem in communication is the illusion that it has taken place.” Whether connecting in person or by email, phone or video call, we can still miss the mark despite the variety of communication methods available today. Pursuing effective communication can be the difference between […]
Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a […]
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