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So far JeffA has created 27 blog entries.

Serving others is the best way to celebrate the holidays

With today marking the final day of Hanukkah and just 19 days until Christmas, our teams in Atlanta and the Greater Washington, D.C., area are looking forward to kicking off the first Resigility Holiday Day of Service. This new initiative aligns with our mission of “working with clients to build resiliency and agility in

Serving others is the best way to celebrate the holidays2021-12-06T08:18:20-05:00

Celebrating World Kindness Day

I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note November 13th is World Kindness Day, an observance introduced in 1998 by the World Kindness Movement, a coalition of non-governmental organizations. While not universally acclaimed, World Kindness Day is celebrated to promote the importance of being kind

Celebrating World Kindness Day2021-11-13T06:27:52-05:00

Delivering preferred, memorable customer experiences

Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a

Delivering preferred, memorable customer experiences2021-11-02T15:17:00-04:00

Data parallels from 9/11 to the COVID-19 pandemic

With the Centers for Disease Control and Prevention (CDC) recently forming the Center for Forecasting and Outbreak Analytics to advance public health decision-making, I am once again struck by data parallels between our pandemic environment and shortly after 9/11. Before discussing those similarities, I commend the CDC for its leadership in establishing the new Center,

Data parallels from 9/11 to the COVID-19 pandemic2021-10-21T14:12:56-04:00

Book review: ‘We the Possibility’

At Resigility, we see ourselves as true partners in driving government innovation. We’re often called upon to assist public sector clients to adapt and overcome organizational challenges, not least of which are those resulting from the COVID-19 pandemic. As such, we keep up with the latest literature around management, transformation and strategy to ensure

Book review: ‘We the Possibility’2021-08-20T13:44:51-04:00

The integral role of data in organizational success

I’d like to introduce Resigility readers to Jonathan Adams, a new and valued member of our team. Jonathan brings extensive experience helping clients transform their data management practices, create a data culture, and use data and analytics to enhance decision-making and results. His skills and background complement Resigility’s overall focus on driving market, business

The integral role of data in organizational success2021-08-02T15:45:40-04:00

Creating a paradigm shift in organizational culture

By Karen Marlo, President, Resigility, and Michelle Blouse, Founder and Partner, Eutemia The saying “change is hard” is especially applicable to adapting organizational cultures. Case in point: our current work with a government agency to build an open culture encouraging diversity of thought and new ideas, enabling decision-making at all levels and instilling accountability.

Creating a paradigm shift in organizational culture2021-07-01T16:50:37-04:00

Celebrating Service, Smiles and Salsa

Celebrating service, smiles and salsa May 27, 2021 In a previous blog, I shared how our Resigility team has overcome remote work challenges and created some virtual fun and camaraderie by acknowledging offbeat “day” or “month” observances. This coming Monday, we’ll celebrate traditional as well as unconventional occasions, including: Memorial Day, to pay tribute to

Celebrating Service, Smiles and Salsa2021-05-27T15:58:19-04:00

Making virtual onboarding and telework work

What a difference a year makes! Thinking back to March 2020, our country was in the initial phase of addressing a highly contagious global pandemic. Most U.S. businesses, government agencies and schools were closing, and moving to remote work and learning. Today, it’s clear that telework isn’t going away. Having frequently worked from home

Making virtual onboarding and telework work2021-03-17T12:13:53-04:00
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