Author Patrick Lencioni is known for telling leadership fables, which I love because they’re such a thought-provoking way of sharing insights, tips and lessons learned. I recently read his book, “The Ideal Team Player,” which tells the fictitious story of Jeff Shanley, a leader trying to save his uncle's company by restoring a culture of teamwork. While Lencioni’s best seller, “The Five Dysfunctions of a Team,” explored building effective teams, his more recent book centers on the individual and how “Jeff” realizes his most successful employees
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With today marking the final day of Hanukkah and just 19 days until Christmas, our teams in Atlanta and the Greater Washington, D.C., area are looking forward to kicking off the first Resigility Holiday Day of Service. This new initiative aligns with our mission of “working with clients to build resiliency and agility in
I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note November 13th is World Kindness Day, an observance introduced in 1998 by the World Kindness Movement, a coalition of non-governmental organizations. While not universally acclaimed, World Kindness Day is celebrated to promote the importance of being kind
Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a
With the Centers for Disease Control and Prevention (CDC) recently forming the Center for Forecasting and Outbreak Analytics to advance public health decision-making, I am once again struck by data parallels between our pandemic environment and shortly after 9/11. Before discussing those similarities, I commend the CDC for its leadership in establishing the new Center,
After graduating from college, my first “real” job was as a research assistant at a think tank in Washington, D.C. While working toward my master’s in public policy, I focused on health services research. As a director of a market research firm, I was responsible for overseeing qualitative and quantitative research related to employee
At Resigility, we see ourselves as true partners in driving government innovation. We’re often called upon to assist public sector clients to adapt and overcome organizational challenges, not least of which are those resulting from the COVID-19 pandemic. As such, we keep up with the latest literature around management, transformation and strategy to ensure
I’d like to introduce Resigility readers to Jonathan Adams, a new and valued member of our team. Jonathan brings extensive experience helping clients transform their data management practices, create a data culture, and use data and analytics to enhance decision-making and results. His skills and background complement Resigility’s overall focus on driving market, business
By Karen Marlo, President, Resigility, and Michelle Blouse, Founder and Partner, Eutemia The saying “change is hard” is especially applicable to adapting organizational cultures. Case in point: our current work with a government agency to build an open culture encouraging diversity of thought and new ideas, enabling decision-making at all levels and instilling accountability.
Celebrating service, smiles and salsa May 27, 2021 In a previous blog, I shared how our Resigility team has overcome remote work challenges and created some virtual fun and camaraderie by acknowledging offbeat “day” or “month” observances. This coming Monday, we’ll celebrate traditional as well as unconventional occasions, including: Memorial Day, to pay tribute to