Nobel Prize winner George Bernard Shaw once wrote, “The single biggest problem in communication is the illusion that it has taken place.” Whether connecting in person or by email, phone or video call, we can still miss the mark despite the variety of communication methods available today. Pursuing effective communication can be the difference between
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So far JeffA has created 22 blog entries.
Will it ever be possible for organizations to establish enterprise-wide data management capabilities while they engage in what I call tactical “data fixing” activities? It’s a question I’ve asked over the past 20 years of advising companies on data management strategies because I frequently find businesses and government agencies managing data within a functional
March 8 is International Women’s Day, a global day for celebrating the social, economic, cultural and political achievements of women. March also is Women’s History Month, commemorating the study, observance and celebration of the vital role of women in American history. As a strategy and information management consulting firm and proud Women-Owned Small Business
While everyone is worried about the Great Resignation and its impact on our labor market and economy, I’m concerned about the return to the workplace — what will it look like, when will it happen and are we in for the traditional on-site work environment of pre-COVID days or, more likely, a mix of
Author Patrick Lencioni is known for telling leadership fables, which I love because they’re such a thought-provoking way of sharing insights, tips and lessons learned. I recently read his book, “The Ideal Team Player,” which tells the fictitious story of Jeff Shanley, a leader trying to save his uncle's company by restoring a culture of
With today marking the final day of Hanukkah and just 19 days until Christmas, our teams in Atlanta and the Greater Washington, D.C., area are looking forward to kicking off the first Resigility Holiday Day of Service. This new initiative aligns with our mission of “working with clients to build resiliency and agility in
I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note November 13th is World Kindness Day, an observance introduced in 1998 by the World Kindness Movement, a coalition of non-governmental organizations. While not universally acclaimed, World Kindness Day is celebrated to promote the importance of being kind
Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a
With the Centers for Disease Control and Prevention (CDC) recently forming the Center for Forecasting and Outbreak Analytics to advance public health decision-making, I am once again struck by data parallels between our pandemic environment and shortly after 9/11. Before discussing those similarities, I commend the CDC for its leadership in establishing the new Center,
After graduating from college, my first “real” job was as a research assistant at a think tank in Washington, D.C. While working toward my master’s in public policy, I focused on health services research. As a director of a market research firm, I was responsible for overseeing qualitative and quantitative research related to employee