Monthly Archives: November 2021

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Celebrating World Kindness Day

I’m looking forward to tomorrow, not only because it’s the start of the weekend but to note November 13th is World Kindness Day, an observance introduced in 1998 by the World Kindness Movement, a coalition of non-governmental organizations. While not universally acclaimed, World Kindness Day is celebrated to promote the importance of being kind

Celebrating World Kindness Day2021-11-13T06:27:52-05:00

Delivering preferred, memorable customer experiences

Back in 2007, the Harvard Business Review published Understanding the Customer Experience, describing it as “the subjective response customers have to direct or indirect contact with a company.” While many other definitions have been offered since then, in the end, customer experience (CX) is really the sum of all experiences a customer has with a

Delivering preferred, memorable customer experiences2021-11-02T15:17:00-04:00
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